Who this agreement is between
“AiPraktor”, “we” and “us” mean the operator of this service, reachable at privacy@aipraktor.com. “You” means the business that signs up and every person you give access to — client-admins, teammates, and anyone using your API keys. If you accept these terms on behalf of a company, you confirm you are authorised to bind it. Using the dashboard, the API or the Chrome extension means you accept these terms.
What the service is
AiPraktor connects a business’s Facebook, Instagram, WhatsApp and website conversations to an AI agent, lets a person take over any conversation in one click, and hands it back to the AI automatically when the takeover window ends. It records leads and customer history so both the AI and the team can answer from them. The AiPraktor Assistant Chrome extension brings the same controls into Meta Business Suite.
AiPraktor is a tool. It is not the messaging platform, it is not the AI model, and it does not author the content of your replies. What your agent sends is yours (see section 6).
Your account and your keys
- Keep your password and API keys secret. Anything done with them is treated as done by you, so give every teammate their own login rather than sharing one.
- Remove people who leave. You can revoke a teammate or a page key at any time in the dashboard.
- Tell us immediately at privacy@aipraktor.com if a key leaks, and we will help you rotate it. A leaked page key can read and change that page’s conversations.
- You must be 18 or older, and using AiPraktor for a business rather than personally.
- Keep your account details accurate — that is where notices under these terms are sent.
Your customers’ data is your responsibility
This is the most important clause on this page.
You decide which conversations, contact details and leads flow into AiPraktor. That data stays yours. We process it only to run the service for you, and never for our own purposes — the detail is in our Privacy Policy.
Because it is yours, you are responsible for:
- having a lawful basis to collect and process it, and obtaining consent where the law where you operate requires it;
- telling your customers how their data is used, and honouring their access and deletion requests;
- complying with the rules of the platforms you message on — including Meta’s Platform Terms and the WhatsApp Business Messaging Policy — and with the marketing and data protection law that applies to you.
If one of your customers asks for their data to be deleted, send the request to us (or they can ask us directly) and we will delete it.
Do not put special-category data — health, biometrics, political, religious or trade union information — payment card numbers, government identity numbers or passwords into AiPraktor. It is not built to hold them, and doing so breaches these terms.
What you must not do
- Send unsolicited bulk messages, or use AiPraktor for anything that breaks the rules of the platform you are messaging on.
- Use it for unlawful, deceptive, harassing, hateful or sexually exploitative content, or to impersonate a person or organisation.
- Use it on an inbox you are not authorised to manage.
- Attempt to reach another customer’s data, probe or bypass our access controls, or defeat the rate limits.
- Resell, sublicense or white-label the service without a written agreement with us.
- Copy it, reverse engineer it, or use it to build a competing product.
- Deliberately overload it, or run automated load tests against it without asking us first.
We may suspend an account that is doing any of these, and we will tell you why and give you a chance to fix it unless the problem needs stopping immediately.
The AI writes; you are accountable
Replies, summaries and suggestions are generated by a language model. They can be wrong, and they can be wrong in ways that read perfectly confidently. Everything your agent sends goes out in your name, to your customer, and is your responsibility.
So: review its configuration and its knowledge base, keep a person in the loop for anything that matters, and do not let it make commitments — about price, stock, delivery, or anything medical, legal or financial — that you are not prepared to honour. The auto-revert timer exists so that a conversation never stays stranded away from a human; it is a safety net, not a substitute for supervision.
You bring your own AI model provider key and pay that provider directly. Their terms govern their part of it, and their availability is not something we control.
Things outside our control
AiPraktor depends on Meta’s platforms, on your AI model provider, on your automation engine, on hosting and on the internet in between. When one of those changes its rules, its rate limits or its availability, parts of AiPraktor may stop working through no fault of ours, and we may have to change the product to keep up. We will tell you when we know, and we will not charge you for a feature a platform has made impossible.
Plans and fees
- Paid plans and their prices are shown on our pricing page and in your billing screen.
- Fees are exclusive of any tax, duty or bank charge you owe.
- We can change prices with at least 30 days’ notice. A change takes effect at your next renewal, and if you do not accept it you may cancel before that date.
- We do not refund a period that has already run, except where the law requires it or where we have clearly failed to deliver.
- If an invoice goes unpaid, we will ask first, and may suspend the account after notice.
Availability, and no warranty
We work hard to keep the service up, but we do not promise a particular uptime unless we have agreed one with you in writing. Features marked beta or preview can change or be withdrawn.
The service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that AI output will be accurate, complete or suitable for your situation.
Limitation of liability
To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost sales, lost goodwill, or lost or corrupted data — even if it was warned that such loss was possible.
Our total liability for all claims relating to the service is capped at the greater of the fees you actually paid us in the three months before the event giving rise to the claim, or BDT 5,000.
Nothing here limits liability that cannot be limited by law, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.
You cover us for your use of it
You will defend us against, and cover, any claim, damages, and reasonable legal costs arising from the content you send through AiPraktor, from your breach of these terms, or from the way you collect and handle your customers’ data. We will tell you promptly about any such claim and let you run the defence.
Ending it
You can stop using AiPraktor and close your account whenever you like. We can suspend or end an account for a serious or repeated breach of these terms, for non-payment after notice, or where the law requires it — with notice, except where an immediate suspension is needed to protect the service or somebody’s data.
When a subscription ends, your account becomes view-only: the AI stops, nothing can be sent, and your conversations and orders stay exactly where they are, with no end date, so you can look back or start again whenever you like. If you would rather we delete everything, tell us and we will delete all of it. You can download your orders as a file at any time; conversation history is not exported.
The clauses meant to outlast the agreement — responsibility for customer data, disclaimers, liability, indemnity and governing law — survive it.
Changes to these terms
We may update these terms. Anything material is announced in the dashboard at least 14 days before it takes effect, and continuing to use the service after that date means you accept the new version. The date at the top of this page always says when the current version was published.
Law and disputes
These terms are governed by the laws of the jurisdiction in which AiPraktor is established — currently Bangladesh — and its courts have exclusive jurisdiction, except where mandatory consumer law where you live gives you a different right. We would far rather fix a problem by email than in a courtroom: please write to privacy@aipraktor.com before starting anything formal, and we will try to sort it out within 30 days.
The rest
- If any clause is found unenforceable, the rest of these terms stand.
- Not enforcing something once does not mean we have given up the right to enforce it later.
- You may not assign this agreement without our written consent; we may assign it to a successor of the business, on notice to you.
- These terms, our Privacy Policy, and any order form or written agreement we have signed with you, are the whole agreement between us and replace anything said beforehand.
- Nothing here creates a partnership, agency or employment relationship between us.
Contact
AiPraktor — privacy@aipraktor.com. Questions in Bangla are welcome. Our privacy policy is at aipraktor.com/privacy.
Terms of Service · last updated 16 September 2026 · AiPraktor